Process for Addressing Concerns with
Public Charter Schools

The following process is in place to assist parents and community members who have concerns or unresolved issues involving public charter schools which have been authorized by the D.C. Public Charter School Board (PCSB).

  1. School Leadership


    Parents or community members should first attempt to address their concerns with the established leadership within the school. Teachers and administrative staff can help identify the appropriate school leader.

  2. Board of Trustees


    If the leaders within the school are unresponsive, parents should address their concerns with the school's Board of Trustees. If the school does not provide the contact information for the Board chair or parent representative, that information may be obtained from the PCSB.

  3. PCSB


    If the school's Trustee Board is unresponsive, the parent should then contact the PCSB. Parents will be asked at that time to document (notes from conversations, emails, correspondence) their communications with school leaders and the Trustee Board. PCSB staff will immediately contact the school to get input from the appropriate school personnel, and will determine if further PCSB action is required. PCSB staff will immediately inform the parent or community member of the PCSB's determination.
In rare instances, concerns raised by parents and community members may cause the PCSB to take specific action, including but not limited to use of the PCSB's Table of Remedies, contacting law enforcement, and/or establishing new policies applicable to all public charter schools.

The D.C. Public Charter School Board considers community support and input vital to public charter school accountability and success. Every communication with parents and community members regarding PCSB-authorized charter schools is addressed immediately, and is logged for future reference and follow up as needed.

Email your concerns to: dcpublic@dcpubliccharter.com